If you are not satisfied with your purchase from DIADERM LABORATORIES, INC. for any reason, please let us know within 30 days of original purchase date for a full refund. Your satisfaction is our top priority and we offer a 100% satisfaction guarantee.

Please keep these policies in mind:

  • If you received a damaged item, please contact us to replace merchandise.
  • Returns require a Return Merchandise Authorization (RMA) number prior to returning any products to DIADERM LABORATORIES, INC. Returns will not be processed without an RMA number and must be requested within 90 days of receipt. Please email us at
  • Shipping fees are non-refundable, unless DIADERM LABORATORIES, INC. made an error processing your order.

Need assistance? Contact one of our friendly customer service representatives Monday – Friday between the hours of 8:00 am – 4:30 pm Pacific Time at 800-644-3363.

We appreciate your business. Let us know if we can help.